Digital Transformation: Hard Truths

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In recent years, there has been a lot of hype around digital transformation. Many financial institutions have embarked on digital transformation initiatives, with the hope of improving their performance and becoming more agile, customer-centric, and data-driven. However, digital transformation is not a miraculous panacea that will cure all of a bank’s ills.

There are many hard truths that banks must face when embarking on a digital transformation journey. In this article, we will discuss some of the most important ones. After reading this article, you will have a better understanding of the challenges and pitfalls that can occur during this initiative.


However, before we get into that, it’s important to understand what this means.


This is one of the most overused and misunderstood terms in business today. Everyone seems to be talking about it, but few people can actually agree on what it means.

At its core, digital transformation is the process of using technology to radically improve the performance of a bank. It can involve everything from automating business processes to developing new customer-facing applications.




The digital transformation process is not easy and there are many unflinching hard truths to be faced

So, without further ado, let’s dive into the top 4 hard truths of digital transformation. Only by facing these truths head-on can banks hope to overcome them.

  1. The hard truth about digital transformation

Digital transformation is often touted as the answer to all of a bank’s woes. But in reality, it is not a panacea. It is a complex and difficult process that requires careful planning and execution. And even then, there’s no guarantee of success. But despite the challenges, digital shift is essential for banks that want to stay ahead of the competition.

There is no doubt that adapting to new trends can be a powerful tool for banks. It can help them improve their operations, become more agile and responsive to change, and better meet the needs of their customers. That means being able to embrace new banking technologies and find new ways to reach and engage customers.

Therefore, any bank looking to embark on transforming operations should be prepared for the challenges ahead. It’s not a silver bullet, but it’s worth it.

  1. The even harder truth about digital transformation

Digital transformation is one of those terms that gets thrown around a lot these days. But while it’s become a bit of a buzzword, the fact is that many banks are still struggling to make the digital shift a reality. In fact, a recent study by Harvard Business Review found that only 20 percent of institutions have been successful in their digital transformation efforts.

So, what’s the problem? Why are so many banks struggling to make digital transformation happen? There are a number of factors, but one of the biggest is that digital transformation is hard. It’s not something that can be achieved overnight, and it requires a lot of time, effort, and resources.

Another big reason it is so difficult is that it’s not just a technical change. It’s also a cultural change.

The hard truth is that most banks fail at adapting to current trends in this digital world. They start with grand ambitions but quickly get bogged down in the details. Moreover, they try to do too much at once and end up losing sight of the big picture. They make decisions based on politics and ego, rather than the need to take the shift in technology.

  1. The hardest truth of all about digital transformation

There is no single silver bullet. This is the hardest truth of all. There is no one right solution that will work for all business operations. Every operation is different, and what works for one may not work for another.

There’s no denying it.

Making the shift from traditional business models to digital ones is a daunting task.

It requires banks to completely rethink how they operate, from the ground up. And it’s not something they can do overnight.

But despite all the challenges, digital transformation is essential for businesses to survive and thrive in the digital era. The benefits of making the switch are too great to ignore. Businesses that go the digital way can expect to see increased revenues, higher customer satisfaction levels, and more engaged employees.

So, any bank feeling overwhelmed by the prospect of digital transformation should remember this: there are a variety of digital transformation strategies that they can choose from. All banks are on the same journey. And with the right planning and execution, they can make the transition successfully.

The good news is that the key is to find the right strategy for the business, and then execute it flawlessly.

  1. The digital transformation process is not a one-time event, but rather a continuous process that requires regular updates and adjustments.

It would be fantastic if it were a one-time activity or an ongoing endeavor. Sadly, it isn’t. Digital transformation must be a way of life for every bank. Once banks have adapted new technology and changed the way they operate, it doesn’t stop. When a bank starts the process of transforming digitally, it commits to being adaptive and agile over the long term. Adaptability is also essential in the disruptive, ever-changing world of today.

If the changing business dynamics has taught us anything, it’s that banks that are flexible can capitalize on fresh possibilities before their competitors and weather interruptions that others cannot. The continual shift in technology endeavor is what will create resilient businesses for future success. The rate of change only continues to quicken. However, the goal of the change at the highest level is, ultimately, to create businesses that can successfully adapt to change and thrive in it.

A Technology Transformation Approach that Works the NLS Way

For lenders looking to transform their banking operations this year, one has emerged clearly: automation. Whether it’s been an increase in cyber-attacks, core banking system downtimes, poor debt recovery mechanisms, erroneous accounts reconciliation, or manual loan origination process, etc., we make digital shift a fundamental journey for all commercial banks, microfinance banks and Saccos.

Lenders must now challenge themselves at every level since digital transformation is only possible with NLS Tech Solutions, the industry leader in digital transformation. We will align all your banking activities to the current trends through our tried-and-true methods for automating financial operations in the entire banking industry.

Book a consultation today.





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